Effective Date: 1st August 2026
This Cookie Policy explains how MSP SecureView LLC-FZ (“SecuVeo“, “we“, “our” or “us“) uses cookies and similar technologies when you visit our websites or use the SecuVeo Services.
This Cookie Policy applies to:
- https://secuveo.com
- https://app.secuveo.com
- all websites, applications and Services operated by SecuVeo.
This Cookie Policy should be read together with our:
- Terms of Service;
- Privacy Policy;
- Data Processing Agreement (“DPA”); and
- any other policies published through the SecuVeo Policy Center.
By accessing or using the Services, you acknowledge that cookies and similar technologies may be used in accordance with this Cookie Policy.
1. What Are Cookies?
Cookies are small text files placed on your computer, mobile device or web browser when you visit a website.
Cookies help websites remember information about your visit, allowing the website to function correctly, improve security and provide a better user experience.
The Services may also use similar technologies including:
- local storage;
- session storage;
- browser storage;
- web beacons;
- pixels;
- tags;
- application identifiers; and
- other technologies that perform similar functions.
For simplicity, this Cookie Policy refers to all such technologies as “cookies.”
2. Why We Use Cookies
SecuVeo uses cookies to:
- provide the Services;
- authenticate Users;
- maintain secure login sessions;
- support Multi-Factor Authentication (MFA);
- remember Customer preferences;
- improve website performance;
- improve platform usability;
- maintain platform security;
- detect fraudulent or unauthorized activity;
- analyze website and application usage;
- improve reliability;
- diagnose technical issues;
- support product development;
- remember cookie preferences; and
- comply with applicable legal requirements.
We do not use cookies to sell Personal Data.
We do not use cookies to build marketing profiles for sale to third parties.
3. Categories of Cookies We Use
The Services may use the following categories of cookies.
3.1 Strictly Necessary Cookies
Strictly Necessary Cookies are required for the operation of the Services.
Without these cookies, certain parts of the Services may not function correctly.
These cookies may be used for:
- User authentication;
- secure login sessions;
- Multi-Factor Authentication;
- Single Sign-On (SSO);
- security monitoring;
- fraud prevention;
- load balancing;
- application security;
- session management;
- remembering authentication status;
- preventing cross-site request forgery (CSRF);
- maintaining application performance; and
- other essential platform functionality.
These cookies cannot normally be disabled while using the Services.
3.2 Functional Cookies
Functional Cookies improve the Customer experience by remembering preferences and settings.
These cookies may remember:
- preferred language;
- dashboard preferences;
- selected time zone;
- report preferences;
- display settings;
- login preferences;
- branding preferences;
- cookie preferences;
- and other Customer-selected settings.
Disabling Functional Cookies may reduce convenience but should not prevent basic use of the Services.
3.3 Analytics Cookies
Analytics Cookies help us understand how Customers use the Services.
Analytics information may include:
- pages visited;
- features used;
- navigation patterns;
- session duration;
- browser type;
- operating system;
- device type;
- approximate geographic location;
- referral sources;
- performance metrics;
- usage trends; and
- other anonymous or aggregated statistical information.
Analytics information helps SecuVeo:
- improve usability;
- improve reliability;
- prioritize new features;
- identify usability issues;
- improve website performance;
- monitor application health;
- and better understand how Customers interact with the Services.
Where reasonably possible, analytics information is aggregated or de-identified.
3.4 Performance Cookies
Performance Cookies help monitor the reliability and performance of the Services.
These cookies may be used to:
- identify errors;
- diagnose technical issues;
- improve application performance;
- monitor platform availability;
- improve page loading;
- monitor infrastructure health;
- identify performance bottlenecks; and
- improve overall reliability.
4. Third-Party Cookies
Some cookies used by the Services may be provided by trusted third-party providers.
These providers may include:
| Provider | Purpose |
|---|---|
| Amazon Web Services (AWS) | Hosting and infrastructure |
| Auth0 | Authentication and identity management |
| Stripe | Secure payment processing |
| Google Analytics | Website and application analytics |
| Microsoft | Authentication and Single Sign-On (where used) |
| Mandrill | Email delivery services |
Third-party providers maintain their own privacy and cookie policies.
SecuVeo does not control third-party cookies once they have been placed by those providers.
Customers should review the privacy and cookie policies of any third-party services they choose to use.
5. Cookie Retention
Different cookies remain on your device for different periods of time.
Session Cookies
Session Cookies exist only while your browser remains open.
They are automatically removed when your browser is closed.
Persistent Cookies
Persistent Cookies remain on your device for a longer period and help remember preferences between visits.
Retention periods vary depending on the purpose of each cookie.
SecuVeo periodically reviews cookie retention periods and removes cookies that are no longer required.
6. Managing Cookies
Most web browsers allow you to:
- view cookies;
- delete cookies;
- block cookies;
- restrict cookies;
- configure cookie preferences; and
- receive notifications when cookies are placed.
Instructions for managing cookies are generally available within your browser settings.
Where required by applicable law, SecuVeo may also provide cookie preference controls through the website or application.
Please note that disabling certain cookies may:
- prevent portions of the Services from functioning correctly;
- require repeated logins;
- disable saved preferences;
- affect authentication;
- affect Multi-Factor Authentication;
- reduce website functionality; or
- otherwise impact your experience using the Services.
7. Do Not Track
Some web browsers provide a Do Not Track (“DNT”) setting.
At this time, there is no universally accepted industry standard for recognizing or responding to DNT browser signals.
Accordingly, the Services do not currently respond differently based solely on DNT browser signals.
If recognized standards for Do Not Track evolve in the future, SecuVeo may update its practices accordingly.
8. Changes to this Cookie Policy
SecuVeo may update this Cookie Policy from time to time to reflect:
- changes to applicable law;
- changes to our Services;
- changes to technologies used by the Services;
- changes to third-party providers;
- improvements to security;
- operational requirements; or
- other legitimate business reasons.
Where changes materially affect the use of cookies, SecuVeo will provide reasonable notice through the Policy Center and may also notify Customers by email, through the Services or via the SecuVeo website.
The Effective Date shown at the beginning of this Cookie Policy indicates when the current version became effective.
Continued use of the Services following the effective date of an updated Cookie Policy constitutes acceptance of the revised version, except where applicable law requires a different method of obtaining consent.
9. Contact Us
If you have any questions regarding this Cookie Policy or our use of cookies, please contact us.
MSP SecureView LLC-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: legal@secuveo.com
Websites:
10. Entire Cookie Policy
This Cookie Policy should be read together with the Terms of Service, Privacy Policy, Data Processing Agreement and any documents expressly incorporated by reference.
If there is any conflict between this Cookie Policy, the Terms of Service, the Privacy Policy and the Data Processing Agreement, the documents shall apply in the following order of precedence:
- The Data Processing Agreement, where applicable;
- The Terms of Service;
- The Privacy Policy; and
- This Cookie Policy.
Nothing in this Cookie Policy limits any obligations imposed upon either party under the Terms of Service, Privacy Policy, Data Processing Agreement or applicable law.
11. Acceptance
By accessing the Services, creating an account, subscribing to the Services, renewing a Subscription or otherwise using the Services, the Customer acknowledges that they have read and understood this Cookie Policy.
Where required by applicable law, Customers may be asked to provide or update their cookie preferences before certain non-essential cookies are used.